Tidy Rooms Cleaning

Frequently Asked Questions

Please reach us at info@tidyroomscleaning.com if you cannot find an answer to your question.

What types of janitorial services do you offer?

We offer a variety of janitorial services, including office cleaning, floor care, restroom cleaning, and window cleaning.

Do you offer facility supply products?

Yes. Supplies may vary depending on your company needs. *coming soon

Do you provide cleaning supplies and equipment?

Yes, we provide all necessary cleaning supplies and equipment for our services.

How often can I schedule your services?

We offer flexible scheduling options and can work with you to create a customized cleaning schedule that fits your needs.

* How do you access the ceiling fan cleanings?

With a two step ladder.

Do you clean carpets?

Yes.

How should I prepare for the cleaning?

Have electricity, running water, be free of bug infested/gnats, maggots, mice, flees, roaches, ticks etc. Please pick up personal items (toys, clothes, etc.) from the floors and

counters. This will allow our team to focus on detailed high-quality cleaning rather than organizing or relocating items. Have all valuables in a safe spot and safely secure all pets. If blood, feces, vomit, urine, or any other bodily fluids are in the unit we will ask that you have someone remove it before we start the cleaning process. Please have the unit empty and free of trash, furniture, etc. if it is a move out cleaning.

What are your terms & conditions?

Thank you for choosing our services! By proceeding with any service provided by our company Tidy Rooms Cleaning, you are agreeing to the terms and conditions outlined below.

Payments

Payments are due upon receipt. Cash, credit cards, and checks are accepted. The client will pay the 2.6%+.15cent - 3.5%+.15cent card transaction fee.

Deposits & Booking

Due to last-minute cancellations and limited staff availability, we require a 50% deposit to reserve any new initial cleaning appointments. This deposit secures your time slot and ensures fair scheduling. Refunds: Deposits are refundable only if cancellations are made 24 hours before your appointment time. (during business hours).

Cancellation Policy

Cancellations made at least 24 business hours prior to your scheduled cleaning will not incur in any charges. However, same-day cancellations may result in a 100% charge of your total cleaning cost. Thank you for your understanding and cooperation.

Health & Safety Measures

We are committed to minimizing the risk of illness transmission.

If anyone in your household is experiencing flu-like or contagious symptoms, please inform us in advance.

Precaution: We may ask that symptomatic individuals wear a mask while our team is present, or remain isolated

in a room that will not be cleaned that day.

These efforts help protect both our staff and your household.

Safety Precautions

To ensure the safety of our staff and clients:

Weapons: Any firearms or weapons must be securely stored in a safe location during our visit. Our teams are not able to work around unsecured weapons.

We appreciate your cooperation in creating a safe environment for everyone.

Breakage Policy

While we do everything we can to avoid accidents, occasional breakage can occur. Our policy is designed to promote transparency and fairness. Sometimes breakage can occur when there are unexpected obstacles, unstable items or unsafe setups. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, or loose objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for these obstacles. Please move fragile or valuable items (like collectibles or glassware) to a location we do not clean, or request that we skip that area. We do not clean inside china cabinets, wet bar shelves, or curios.

In the event of breakage: Items valued over $25 require verification before reimbursement or replacement. We may coordinate repairs through a professional restoration company. Please report any breakage within 24 hours, and keep the item for inspection.

Quality Assurance Guarantee

We are committed to exceptional service and your feedback helps. If our service ever

falls short of your expectations, please report any issues within 24 hours of your appointment.

We will gladly return during business hours (within that 24-hour window on business days) to address and correct any concerns at no additional cost to you.

If you're unavailable during that timeframe, we’ll resolve the issue at your next scheduled visit.

Please note: Because we offer a complimentary re-cleaning within 24 hours, we do not provide discounts on services. Your satisfaction is our top priority, and we’re committed to making every experience a positive one.